CUSTOMS AND IMPORT DUTIES
Due to the variability of customs and trade policies of differing countries, we are not responsible for any fees or associated costs when shipping our products out of the United States. When purchasing our products you are the importer and must follow all guidelines set forth within the country you are importing. Contact you local customs office for more information.
ORDER SHIPPING AND DELIVERY
We will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall we be liable for any consequential or damages resulting from any delay in shipment or delivery. All customers agree not to hold us liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond our direct control. Our shipment and delivery dates are calculated based upon estimates provided by our suppliers. We will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Please allow one day for receipt of labeling and billing information before counting turnaround time for shipping from the carrier. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day to relay your information and for the carrier to pick up, and the following 3 business days/non-holidays for your shipment to arrive.
Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.
SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments after 30 days from package shipment. We are not responsible for 3rd party shipping errors, omissions or damaged shipments. Our shipped products are insured for the full amount of the value of the contents.
CUSTOMER SUPPLIED INCORRECT ADDRESS
If a package is not delivered due to an error made by the customer in submitting the proper shipping address , we will will reship the package once the package has returned with corrected address and charge an additional shipping fee for the shipment.